Q: How long does it take to ship my order? 

A: We process your order within one working day and make sure it is shipped as soon as possible. Delivery usually takes 7-10 days but can sometimes take up to 14 days. 

Q: Can I cancel my order? 

A: You can cancel an order if it hasn't been more than 24 hours since you placed the order. 

Q: Can I return my order and get a refund? 

A: We do offer refunds in specific cases. Please contact us via email and we will look into your refund. 

Q: Where do you ship? 

A: We ship to the UK and most countries around Europe. Depending on the location shipping might take a few extra days. 

Q: I ordered multiple items and only received one. 

A : We work with multiple global partners so some items are shipped separately. This is to speed up delivery. You will receive your items in the next few days.